POST CARDS FROM THE MUSE
Who Am I?
By Nandy Ekle
I am a writer. I’ve always been a writer and I always will be. Sometimes I have periods where I cannot write my stories fast enough. The words parade through my head like raindrops in a storm. There are times when I hear the characters talking but my hands pause long enough that the words melt away like snowflakes on a not quite cold enough sidewalk. And then are the days when the characters are quiet.
These days are the reason for my day job. And what is my day job? Well, I’m a writer. I’m part of the correspondence department of a major world wide corporation. Granted, this is a different type of writing than the story telling I do after hours. But it is writing, just the same.
I open a letter from a client and the first thing I have to do is read their request, or their concerns. I notice the appearance of the letter, the handwriting, the typing font, the spelling and grammar. What is their voice? Most of the letters I answer are from the elderly, their family, or attorneys. The next step is to analyze what they are saying. Do they need help, information, confirmation, or do they need to be comforted and soothed?
Next, I try to find out why they need what they are asking for. Sometimes their reasons for contacting our company determines how we will answer them. Then I compose the company’s response.
I’ve trained several people for this job and one of the first things I tell a rookie is that each case is a new story. You have to find out where we are, how we got here, and where we go next. This is why I love to write.